Terms of sale

1. Purpose

These terms govern the sale of Miel’OR Cosmetics products (make-up, care and leather goods) by [company name] (hereinafter “Miel’OR”) to any person placing an order (hereinafter “the customer”). Placing an order implies acceptance of these terms.

2. Products

Products are described as accurately as possible. Displayed shades may vary slightly depending on screens. Offers are valid while stocks last.

3. Prices

Prices are shown in CFA francs (FCFA), including any applicable taxes. Delivery fees are not included: they are given to the customer when the order is confirmed, before any final commitment. Miel’OR reserves the right to change its prices at any time; the applicable price is the one displayed when the order is placed.

4. Orders

The customer selects her products, enters her details and confirms her order. An order reference is assigned. The order becomes final after confirmation by Miel’OR, by phone or on WhatsApp, during which the items, total amount and delivery terms are validated with the customer.

Miel’OR reserves the right to cancel an order if a product is unavailable, if contact details are incorrect or if an order is abnormal. The customer is informed without delay.

5. Delivery

Delivery areas, fees and timing are specified when the order is confirmed. Timings are indicative. The customer agrees to be reachable on the number provided and available at the agreed address.

6. Payment

No online payment is required. Payment is made on delivery, using the methods agreed upon confirmation (cash or mobile payment, for example). Products remain the property of Miel’OR until paid in full.

7. Inspection on receipt

The customer is invited to check the condition and conformity of the products upon delivery and to report any issue immediately to the courier and to Miel’OR.

8. Returns and exchanges

For hygiene reasons, opened, unsealed or used cosmetic products cannot be returned or exchanged. A cosmetic product that is non-conforming or damaged on delivery is replaced, provided it is reported within [48 hours] of receipt.

Leather goods may be exchanged within [7 days] of receipt if they are new, unused and in their original packaging. Return costs are borne by the customer, except for defective products.

9. Precautions for use

Cosmetic products must be used according to their instructions. For sensitive skin, a patch test on a small area is recommended before first use. In case of reaction, stop using the product.

10. Customer service

For any question or complaint: WhatsApp and phone +223 91 33 75 88, email contact@mielorcosmetics.com.

11. Personal data

Data collected with the order is processed in accordance with our legal notice.

12. Governing law and disputes

These terms are governed by the law applicable at Miel’OR’s registered office. In the event of a dispute, an amicable solution will be sought first; failing that, the dispute will be brought before the competent courts of [city of registered office].

Last updated : [date].